Sunday, July 19, 2009

GIMME SOME MORE!

Most people who go to the Sushi chain of restaurants called Kanda will normally attest to one thing: Those people are just plain rude. It doesn't matter which one you go to. They'll argue with you about your order after bringing you the wrong things. God forbid you ask them for a glass of water to wash down their salty rolls. But most sickenning to me was the strange goodbye that one of the hostesses gave our group as we were leaving. It was said with as much contempt as she could muster, as if the very words would end our lives.

But bad service is pervasive in our society, whether you're taking the bus or asking someone in the twisted beauracracy of the University to reimburse you for money that you're entitled to. But it was to my horror that one night after eating at Kanda, they calculated our tip into the bill. That was the first time I had experienced that. Exactly how does that work? How is it that they suddenly decide that for any group larger than 10 people, they can suddenly add 15% to your bill and call it a "tip"?

What is a tip anyway? You go to a restaurant and there are waiters and waitresses who are already paid to bring you your food. Why are they entitled to more money, on top of their salary, as if we the patrons haven't already paid too much money for a meal? Where do they come off asking for more?

I sometimes imagine where this concept came from. I imagine some old, rich man, probably an ancient Egyptian pharoah, pleased by the uncharacteristically good service of a waiter, giving the man a few extra gold coins for a job well done. "Thank you good sir! This eating experience was exceptional! Here's a reward!" Or perhaps he was just trying to show off to a good looking waitress. "Why thank you madam! Might I add your buttocks are looking rather firm and perky today! Perhaps some money will make me seem somewhat more endearing to you!"

Whatever his motivations, this man has changed our world forever. Whereby a tip may have originally been a reward for exceptionally good service, it has now degenerated into a standard, whereby good service isn't even prerequisite. As long as you are a waiter, you are entitled to a tip. If you bring the wrong dish, spill stuff, if you're rude... You can still expect a tip. Every waiter, taxi driver, beggar lives in a world of, "I know I'm already getting paid for my work, but I WANT MORE!!"

Yeah, so do I. But I already know what will happen if I put a jar on my lab bench... Even if I take a marker and lazily write the word, "Tips" on it. Perhaps I could write, "Haven't eaten for days!" The result would be the same. An empty jar.

And restaurants where you actually have waiters are bad enough, but have you ever been to a restaurant where you just go to pick up your food that has a tip jar? Have you ever been to a depanneur that had a jar for tips on the counter?!? At that point it's akin to begging. I mean, what is a person asking for tips doing beyond what they're otherwise supposed to be doing? Similarly, a pan-handler is doing exactly what they're supposed to be doing. Essentially we live in a world where people expect that if they are adjacent to any kind of receptacle, be it a jar, a hat, a fanny pack, anyone crossing their path should feel compelled to put money into it. They don't even have to be doing anything extraordinary. They could be singing, playing the guitar, or just sitting there looking dirty and bedraggled.

I'll tell you one thing, the day I see a bus driver with a tip jar, is the day they'll send me to jail for assault or worse.

3 comments:

Vrej said...

Kanda probably realized people weren't tipping them anymore due to bad service and decided to force people to give them money.
But hey, if you don't like them, just don't go at all! You have only yourself to blame. Go to another place. There are a million sushi places.

Masta said...

I rarely go to Kanda anymore. I realized I don't need to stuff myself with sushi. 15 pieces is more than enough and rarely costs the 25$ they charge at Kanda.

LaDiDa360 said...

Kanda seems to have worst sushi EVER!
I remember a time long, long ago whe it was edible, but it just seems that everyone has had terrible food and service there. I wonder why we go back...
anyhoo i guess policy on the menu needs to specify how big your group needs to be charge the 15% tip.
but i agree, i was really annoyed when they did that to us at Asean Garden.